Welcome to SpaBooking.lk. These Terms and Conditions govern your use of the SpaBooking.lk website and the booking and payment services available through the platform.
By accessing SpaBooking.lk, creating a booking, or making a payment through the platform, you agree to these Terms and Conditions.
SpaBooking.lk is an online platform that enables customers to browse participating spa and wellness service providers, view available services and offers, make reservations, and complete payments online where applicable.
SpaBooking.lk may act as a technology and booking platform connecting customers with participating spa and wellness service providers. The actual spa or wellness treatment is provided by the respective service provider.
Customers are responsible for providing accurate information when making a booking, including their name, mobile number, email address, selected service, branch, booking date, and booking time where applicable.
A booking is considered confirmed only after the customer receives a booking confirmation through the website, email, SMS, or another confirmation method provided by SpaBooking.lk.
Service availability, prices, promotional offers, operating hours, and appointment availability may vary between participating service providers and branches.
All prices displayed on SpaBooking.lk are shown in Sri Lankan Rupees (LKR) unless otherwise stated.
The price applicable to a booking will be the price displayed during the booking and checkout process, subject to any applicable taxes, service charges, or other fees clearly communicated before payment.
Promotional or discounted prices may be available for a limited period and may be subject to additional conditions.
SpaBooking.lk provides online payment facilities for eligible bookings.
Online card payments are processed through the payment gateway services provided by Commercial Bank of Ceylon PLC.
By proceeding with an online payment, the customer agrees to comply with the applicable payment processing requirements of the bank and relevant card/payment networks.
SpaBooking.lk does not require customers to provide card PINs or online banking passwords directly to SpaBooking.lk.
Customers are responsible for ensuring that they are authorized to use the card or payment method selected for the transaction.
A booking requiring online payment will normally be confirmed after the payment transaction has been successfully processed.
If the customer's account or card is charged but a successful booking confirmation is not received, the customer should contact SpaBooking.lk before attempting another payment.
Customers should provide the booking reference, transaction reference, payment date, amount, and relevant contact details when reporting a payment issue.
A payment may be declined or fail due to reasons including insufficient funds, incorrect card information, card restrictions, bank authorization issues, network interruptions, or payment gateway errors.
SpaBooking.lk is not responsible for a transaction being declined by the customer's bank, card issuer, payment network, or payment gateway provider.
Customers may contact their issuing bank for further information regarding declined card transactions.
If a customer believes that the same booking has been charged more than once, the customer should contact SpaBooking.lk with the relevant booking and transaction information.
Confirmed duplicate payments will be reviewed and, where applicable, processed for refund through the appropriate payment channel.
Requests to change or cancel a booking should be made as early as possible.
Cancellation and rescheduling conditions may depend on the selected spa, service, promotional offer, and time remaining before the scheduled appointment.
Certain promotional, discounted, prepaid, or special services may be non-refundable or subject to specific cancellation conditions. Any specific conditions communicated during the booking process will apply to that booking.
Refund requests will be reviewed based on the circumstances of the booking and the applicable cancellation/refund policy.
Where a refund is approved for a payment originally made by card, the refund will normally be processed through the applicable payment channel and returned to the original payment method where technically and operationally possible.
The time required for the refunded amount to appear in the customer's account may depend on Commercial Bank, the customer's card-issuing bank, the payment network, and their respective processing timelines.
Cash refunds may not be provided for transactions originally completed by card unless specifically agreed by the relevant parties.
Customers are expected to arrive at the selected spa or service location at the confirmed appointment time.
Failure to attend a confirmed appointment without prior cancellation may be treated as a No-Show.
Depending on the service provider's applicable policy, payments made for a No-Show booking may be non-refundable.
Customers are encouraged to arrive on time for their appointments.
Late arrival may result in a shortened treatment, rescheduling, or cancellation depending on the availability and policies of the respective service provider.
A service provider is not necessarily required to extend the scheduled appointment period because of a customer's late arrival.
Spa and wellness services listed on SpaBooking.lk are delivered by the respective participating service providers.
Each service provider is responsible for the quality, safety, suitability, availability, and delivery of its treatments and services.
Customers should inform the relevant service provider of any allergies, sensitivities, medical concerns, pregnancy, injuries, or other circumstances that may affect the suitability of a treatment before receiving the service.
SpaBooking.lk does not provide medical advice.
Discounts, vouchers, promotional prices, and special offers may be subject to specific conditions, including:
Promotional offers cannot normally be exchanged for cash unless otherwise stated.
Customers agree to provide accurate and complete booking information, use legitimate payment methods, attend appointments responsibly, and comply with reasonable rules established by participating service providers.
Customers must not use SpaBooking.lk for fraudulent transactions, unauthorized payments, false reservations, unlawful activities, or activities intended to interfere with the operation or security of the platform.
SpaBooking.lk aims to maintain reliable access to its online booking platform. However, continuous or uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to maintenance, upgrades, internet connectivity, third-party systems, payment gateway availability, hosting services, or circumstances outside our reasonable control.
Personal information collected through SpaBooking.lk may include information required to process bookings, communicate with customers, manage transactions, provide customer support, and operate the platform.
Personal information will be handled in accordance with our applicable Privacy Policy and relevant Sri Lankan data protection requirements.
Payment card information submitted through the payment process may be processed by the relevant payment gateway, acquiring bank, issuing bank, and payment network according to their applicable security and processing requirements.
Unless otherwise stated, the SpaBooking.lk name, website design, platform content, graphics, software elements, and related intellectual property belonging to SpaBooking.lk may not be copied, reproduced, distributed, or commercially exploited without authorization.
Logos, trademarks, photographs, and other materials belonging to participating service providers remain the property of their respective owners.
To the extent permitted by applicable law, SpaBooking.lk will not be liable for indirect or consequential losses resulting from circumstances outside its reasonable control, including third-party service interruptions, payment network failures, service-provider cancellations, or customer-provided incorrect information.
Nothing in these Terms and Conditions is intended to exclude or restrict rights or liabilities that cannot legally be excluded under applicable Sri Lankan law.
SpaBooking.lk may update these Terms and Conditions from time to time to reflect changes to the platform, services, payment arrangements, operational requirements, or applicable laws.
The latest version will be published on SpaBooking.lk with an updated effective date.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from the use of SpaBooking.lk will be handled in accordance with applicable Sri Lankan law and the jurisdiction of the competent courts of Sri Lanka.
For questions regarding bookings, cancellations, refunds, payment issues, or these Terms and Conditions, please contact the SpaBooking.lk Customer Support Team through the contact information provided on the website. Email info@spabooking.lk
When contacting us regarding a payment, please provide your booking reference and transaction reference where available.
By making a booking or completing a payment through SpaBooking.lk, you confirm that you have read, understood, and agreed to these Terms and Conditions.